When making a reservation to stay at Cranleigh Bath, either by phone, online via cranleighbath.com or though an external provider (such as Booking.com, Expedia or Hotels.com) you agree to the following conditions:

 

Bookings

To make a reservation at Cranleigh Bath we will will require the guest name, contact information (telephone number and email address), and payment information (normally a credit or debit card). Once the booking has been processed you will receive a booking confirmation by email. If you need to amend your cancel your booking this will be confirmed by email. On receiving any confirmation you must check for accuracy, Cranleigh will be happy to correct any genuine mistakes within 24 hours of the confirmation being issued. 

 

Payment

Non-refundable, prepaid and advance rates:

Room rates which are non-refundable, prepaid or advance purchase, payment will be taken at the time of booking. This will normally be processed immediately or within 24 hours of the booking. This payment is non-refundable in the event of cancellation.

Semi Flexible Rates 

A deposit of £50 per room will be charge at the time of booking. This will normally be processed immediately or within 24 hours of the booking. This deposit is non-refundable in the event of cancellation. The remaining balance of the reservation will be charged during your stay. 

 

Cancellations and Modifications

Grace Period

We do offer a grace period of 24 hours after booking, in this period if you need to cancel or modify your reservation this can be done without penalty. Requests to cancel or modify a booking must be received within 24 hours of the booking being made otherwise the cancellation penalty will apply. 

Non-refundable, prepaid and advance rates:

Payment is taken in full at the time of booking. These room rates are non-refundable in the event of cancellation. You may amend your reservation without penalty up to 30 days prior to your arrival with only any difference in the rates being charged. Amendment requests made with less than 30 days to the arrival are subject to the discretion of the management. You may transfer your booking to another person, please notify Cranleigh of your intention to do this. We will require the name and contact detail of the person you are transfering the reservation to. 

Semi Flexible Rates 

A £50 non-refundable deposit charged at the time of booking (or within 24 hours). This deposit is non refundable on cancellation. The balance will be due on your arrival. You may cancel or amend your booking without further penalty until midnight on the day prior to your arrival. If you cancel on the day of arrival or fail to arrive for your reservation the full cost of the booking will be charged to the card provided. You may transfer your booking to another person, please notify Cranleigh of your intention to do this. We will require the name and contact detail of the person you are transfering the reservation to. 

 

Children

We recommend children are aged 5 year or over when staying at Cranleigh. We do not provide facilities such as high chairs or infant cots. 

Children remain the responsibily of the parent, guardan or responsible adult in the traveling party. Children under the age of 12 years must have a responsible adult staying in the same guest room. Children aged 12 - 17 may occupy a guest room without a adult being present but a responsible adult must be in the traveling party. 

 

Animals

With the exception of service and assistance animals (such as guide or hearing dogs)(, animals are not permitted to stay at Cranleigh Bath. 

 

Room disturbance, damage and smoking. 

Damage to Guest Rooms

Generally Cranleigh Bath will not pass on costs of any accidental damage which occurs in our guest rooms. However if for any reason be suspect that the damage was intentional or where items, fixtures and fitting have been used for purposes other than their original design we will pass on the costs of replacing, repairing or cleaning, to make the room fully servicable. You will be asked to leave immediatly and no refund will be offered. 

Disturbance

We ask all of our guest to be considerate when staying at Cranleigh and to avoid disturbing other guest, especially between the night time hours of 10pm - 8am.  In extreame cases will reserve the right to ask guests to leave that have continually disturbed others while staying at Cranleigh Bath. No refunds will be offered in these circumstances.  We will also charge any cost of any compensation provided to guests who have been disturbed as a result of your actions. 

Smoking

Cranleigh operates a strick no smoking policy. Smoking is not permitted in any part of the building including all guest rooms. We also ask guests to refrain from smoking in the grounds and gardens. If we find that guests have smoked cigerettes, cigars, tabacco products or electronic e-cigerettes we reserve the right to pass on any cost in regards to cleaning to remove the smell of smoking or vaping. 

Where a guest has intentially damaged or misued facilities at Cranleigh Bath, including smoking we will also pass on cost if the guest room is not serviable. These costs include the loss of revenue plus any cost in reaccommodating future guests booked into that room.